FAQ

ABOUT US
 
Who we are?

We are a small, family run start-up based in the United Kingdom. The idea of the business is originated from our love for our cat Tori, who brings so so much happiness, fun and love into our life. Our aim is to provide a wide range of beautiful, quality, creative and unique cat themed products and gifts for all the cat lovers. You can also find cat toys, household accessories to make your four-pawed friends happy and to spend quality play time together. We would also like to create a community on social media for cat lovers and cat owners, to share our thoughts, have fun, help, find friends, or just have a chat with like-minded, crazy cat people just like us.

FAQ

Where do you ship?
We are shipping worldwide! If you are based in the United Kingdom, please visit our UK site at www.meowtown.co.uk

How long does it take to receive my order?

Your order will be printed and dispatched within 2-3 working days.
Delivery usually takes 5-10 working days .
Please note, the delivery times are estimated, not guaranteed, we are not responsible for any local delivery delays in your area.

What are the delivery costs?

Delivery is calculated depending on the item weight and destination. Multiple items might arrive in separated packages. 
You are responsible to pay your customs duty fees after your package if it is charged by your country. 
When you order from an EU country, your order will be fulfilled locally from the EU, therefore customs and duty charges will not apply. 
Orders from the United States will be fulfilled from the United States. 
Orders placed from any other countries will need to pay for their own customs and duty charges applied by their country border. In this case, when the parcel reaches your country, you will receive a letter/email/text from your local border office from any payment due.

Where is my order?

We will update you once your order has been shipped. Please leave 7 working days after the estimated delivery time before contacting us. 

I have changed my mind about the purchase, can I get a refund?

All products are made to order, only for you, therefore we do not offer refund if you have changed your mind. 

My item is faulty / wrong

If your order arrives damaged or faulty or you have received the wrong product, please send us a couple of photos including the outer packaging and shipping label , so we can send you a replacement asap.

My garment doesn't fit, can I get an exchange for a different size?

Miau Town Special Prints are made to order, especially for you, therefore they cannot be returned or exchanged. Please check the measurements carefully.
If you are unsure about sizing please contact us before placing the order.

For more info please see Shipping and Refund Policy at the bottom of the page.

If you have any more questions please drop an email to: info@miautown.com

Meow Town Ltd
Registered office address: 165 Park Lane,
Wembley, HA9 7SB
United Kingdom
Company registration number: 12393756